3 easy steps to make $$$

Step one: Get pre-approved

• Represent your items accurately and provide the following photos for each piece (if applicable):
• Front of item
• Back of item
• Interior of item (show the label)
• Sides of item
• Base/bottom of item
• Serial number, date code or blind stamps 

• Answer these questions for each item (if applicable):
• Where did you purchase this item and when?
• What was the approximate retail price at the time of purchase?
• Do you have a set minimum price in mind for certain items?
• Would you like your items to be donated if they don’t sell within 6 months, or would you like to have them sent back?

• Send a minimum of three photos for each item to hello@zoehify.com with the subject title ‘[Your name] Consignment Pre-Approval’. Feel free to include extra photos highlighting any details you believe would assist us in evaluating the value of your item, such as its condition, label, era, etc.

• Receive your quote for accepted items within 3-5 business days, along with an approved inventory list.

Step two: The handover

• Please send us an email to confirm your approved price estimates. Any requests regarding price should be made within 24 hours of receiving the email containing the initial quote. If you intend to make changes to the initial quote, please refrain from mailing in your items until we have confirmed through a follow-up email.
• If you wish to consign designer bags or accessories, please include any accompanying dusters, boxes, authenticity cards, original receipts, and paperwork as these items will contribute to the resale value. In the case that you do not have proof or documentation for a designer bag, we will happily authenticate the item at the consignor's expense, and provide full documentation declaring the bag's authenticity.
• Place your pre-approved items inside a mailing bag or box enclosed with your inventory list, ensuring the package is properly sealed. We suggest placing items in a plastic bag for added protection. 
• Ship your items to the address provided in your confirmation email using a post office or shipping centre.
• Alternatively, if you are located in Toronto, feel free to drop things off to us at any in-person popups we may be doing! Check out our market schedule to see where we’ll be popping up next. 

Step three: Get paid! 

• We offer a consignment period of 6 months, excluding high-end bags and accessories. Items may be subject to discounts at our discretion during promotional events or seasonal sales like Black Friday and Boxing Day. Otherwise, they will follow a general discount time frame as outlined below:
• Month 1-2: Price is firm, max 15% off
• Month 3-4: 20-35% off
• Month 5-6: 50-75% off 

• Top-selling brands and styles may qualify for guaranteed minimums, and items priced above $1000 will maintain their firm price for the initial 4 months. From the 5th month onward, a discount ranging from 10-30% will be applied to the item.

• How much do you get?
• Items priced over $500 CAD: 55% goes to the consignor
• Item priced $499 and under: 45% goes to the consignor 
• Custom rates of 60-70% are quoted for luxury handbags and jewellery reselling above $1000.

• Once your item sells, you can request payment via e-transfer or receive a cheque for $2.50 CAD by mail. Remember to check on your items within the six-month consignment period. We won't automatically notify you about sales or donations, so feel free to ask for updates through email (hello@zoehify.com) or Instagram DMs (@zoehify).

• Monies owing never expire and can be redeemed as store credit, valued at 20% more than your original payout.

Things to note:

• Items sent without approval as well as approved items found to be inaccurately represented by the customer may either be donated without payment to the customer or returned at the customer's expense, with a fee of $15 CAD. 
• Please adhere to a 50 item limit per submission. We strongly recommend submitting a minimum of 10 items for consideration, as it streamlines the selling process and maximises your potential payment amount.
• Clients are limited to one submission at a time.
• By shipping your items to us, you acknowledge and agree to our consignment terms and conditions. Please note that Zoehify is not liable for lost, damaged, or stolen packages that may occur during the delivery process.

Return Requests

• At any point within the six-month period, consignors can request the collection and return of their items, provided they are still available. Return requests must be submitted to hello@zoehify.com before or by the end of the sixth month of consignment, excluding high-end handbags and jewellery. Please clarify whether you would like to have your item mailed to you or if you would like to pick it up in person. Once we have located your items, we will contact you to confirm that your items are ready to be returned.
• Consignors are responsible for shipping costs at a flat rate of $15 CAD. Alternatively, if you're in the GTA, you can opt for in-person pickup in North York, or during one of our market popups, by letting us know at least one week in advance.
  
• Items will be held in our inventory for one month after their sales term expires.
• If not retrieved during this period, they may be subject to donation to a charity of our choice. 
• We are not responsible for items left with us longer than a year.

FAQ

What items are you accepting?

We are accepting new and gently used authentic contemporary and luxury designer clothing, purses, small leather goods, scarves, hats, costume jewellery, fine jewellery, and watches. 

Please include any accompanying dusters, boxes, authenticity cards, original receipts, and paperwork as these items will contribute to the resale value.

What brands do you accept?

We welcome designer label items from major runway brands, as well as contemporary designers that align with current trends. Vintage clothing (older than 20 years) is only eligible if they feature a recognisable designer label and are either on-trend or hold archive collector value. 

Clothing submissions that are unbranded are also accepted if they align with our distinctive style and curation. Garments crafted from natural fibres, such as 100% cashmere, wool, leather, and silk are preferred. 

Eligible items that do not fall under the designer category can be vintage, and we are currently on the lookout for pieces from the 90s and early 2000s. In particular, we are looking for wearable pieces that resonate with or complement current trends. Of course, the era from which we seek pieces will constantly be influenced by the ever-changing fashion landscape. 

What items do you not accept?

Footwear, trousers, underwear, socks, and any items that show signs of damage, alteration, or customisation are not accepted unless they are brand new with tags. Jeans and bottoms in general tend to be more difficult to sell, but we are always on the lookout for lovely skirts and dresses. 

We also do not accept items that are not currently or about to be in season. For example, winter coats or heavy knits during the summer.

What condition should my items be in?

Items must be in new, excellent, or very good condition with no obvious flaws, as based on our condition chart. Clothing must be dry cleaned before given to us, and free of any stains and/or odours so that they are ready to be photographed and displayed. Items with noticeable damage will not be accepted for sale.

Will you price-match a quote from another company?

We understand that sellers may receive higher offers for their luxury items from other companies due to varying pricing structures, markups, and customer demands. While we do not engage in price-matching, we welcome discussions about your price expectations and, in certain instances, are open to negotiations.

How are my items appraised?

We diligently appraise and research every item to find the best possible price for both of us. Pricing is influenced by factors like original retail, condition, demand, and current resale value. This also varies depending on style, size, colourway, rarity, and accessibility. As a guide, items that are brand new with tags will be priced at approximately half of original retail price. Items without their original tags are typically priced at about one third of its original retail price.

We are committed to being fully transparent with our sellers about the valuation of their luxury items, and make every effort to address any inquiries they may have.

When should I bring in my seasonal items?

We accept spring/summer items from February to July, and fall/winter items from August to January. Transitional items, small tops, and accessories are welcome all year. Keep in mind that peak customer shopping for spring is in April/May, and for fall is in September/October. To ensure optimal timing for seasonal items, we suggest bringing them in approximately two months before the season starts.